Alvarez Ultra

Customer Service and Support

We take pride in the service we provide our customers. No matter where in the world our customers may be, we guarantee they get the best assistance and support they need. We want to ensure every customer complete efficiency, productivity and safety.


Complete assembly and installation support, working by your side through every phase of the process. This includes start-up and calibration along with the proper training for technicians and operators.


We make sure you have the full knowledge and understanding of the operation, maintenance and safety of the line. Operators will be trained to run and optimize the machines and software of the line.


24 hours a day, 7 days a week we are available by telephone or email to assist you with any need you have. We are also available via messaging apps such as WhatsApp and WeChat, as well as contact through social media if preferred.


We guarantees immediate intervention by an engineer if the problem cannot be solved by our remote support. In less than 24 hours you will have an engineer on site to resolve any problem that might arise, no matter where in the world you are.


Our engineers will continually watch and inspect the machine to maintain peak performance. Frequent programmed inspection visits will make you feel like you have an extra full time engineer on your team. We also offer the option of a full time on site technician.


Complete service package fully customized to your specific needs. Including maintenance inspections, safety inspections, production supervision controls, installation of new parts, audits, software updates, operating efficiency consultations, parts upgrades, materials acquisitions and custom solutions.

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