Customer Service and Support
We take pride in the service we provide our customers. No matter where in the world our customers may be, we guarantee they get the best assistance and support they need. We want to ensure every customer complete efficiency, productivity and safety.
INSTALLATION
Complete assembly and installation support, working by your side through every phase of the process. This includes start-up and calibration along with the proper training for technicians and operators.
TRAINING
We make sure you have the full knowledge and understanding of the operation, maintenance and safety of the line. Operators will be trained to run and optimize the machines and software of the line.
REMOTE SUPPORT
24 hours a day, 7 days a week we are available by telephone or email to assist you with any need you have. We are also available via messaging apps such as WhatsApp and WeChat, as well as contact through social media if preferred.
IN PERSON SUPPORT
We guarantees immediate intervention by an engineer if the problem cannot be solved by our remote support. In less than 24 hours you will have an engineer on site to resolve any problem that might arise, no matter where in the world you are.
SCHEDULED VISITS and INSPECTIONS
Our engineers will continually watch and inspect the machine to maintain peak performance. Frequent programmed inspection visits will make you feel like you have an extra full time engineer on your team. We also offer the option of a full time on site technician.
MAINTENANCE SERVICE
Complete service package fully customized to your specific needs. Including maintenance inspections, safety inspections, production supervision controls, installation of new parts, audits, software updates, operating efficiency consultations, parts upgrades, materials acquisitions and custom solutions.